Offices Related to Your Financial Aid

While One Stop can address many of your financial aid concerns, they don't handle all university student matters. So to assist you with questions related to financial aid, the chart below provides key Web self-serve tools. 

Additionally, UC staff in offices across campus are always happy to assist you with your questions. E-mail contacts avoid a possible busy signal during peak times and allow a staff member to more fully research your question.

Issue & Web Link E-mail Phone
Aid, Billing and Classes onestop@uc.edu 513-556-1000
Bill Payments onestop@uc.edu 513-556-1000
Bill Payment Plan onestop@uc.edu 866-927-1438
Cincinnatus Scholarship Program & Renewal
cincinnatus@uc.edu 513-556-2420
Course Registration & Information onestop@uc.edu
513-556-1000
Direct Deposit of Refund Checks onestop@uc.edu
513-556-1000 
Health Insurance Waiver studins@uc.edu  513-556-6868 
Housing & Food Services uchousing@uc.edu  513-556-6461 
Loan Not Posting to Bill onestop@uc.edu 513-556-1000
Refund Checks onestop@uc.edu
513-556-1000
Satisfactory Academic Progress academic.progress@uc.edu 513-556-1000 
Service Blocks onestop@uc.edu
513-556-1000
UConnect Student E-mail helpdesk@uc.edu 513-556-HELP
Veterans Programs & Services vetcert@uc.edu 513-556-6811

 

Aid Not on Bill?

Prior to the term, accepted aid will show as anticipated.

If you have questions about aid that is not posting against your online bill, always check these basic reasons to self-determine the issue:

Checking these simple steps can often assist you in understanding why aid has not posted to your bill.

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student being helped at One Stop

Questions surrounding financial aid often relate to your class registration and billing issues. That is why UC created the One Stop Student Service Center on the second floor of University Pavilion. 

Cross-trained professionals can assist you in addressing most aid, billing, and class inquiries. In addition to being available for walk-in service, these staff members can answer your questions via e-mail and phone.

One Stop Student Services Center
2nd Floor University Pavilion
513-556-1000
onestop@uc.edu
www.onestop.uc.edu